Welcome to Umetrics software support. This section contains both self-help resources and routes to our support help desk. There are three ways to get support:
1. Look in the Knowledge Base to find the latest information about Umetrics products. Here you quickly can find the answers to most of your questions.
2. Use the Ask Support Form to submit a question or comment to Umetrics. Using this form ensures that all necessary information about the problem reach our support engineers.
3. Contact support by email or telephone.

Do not forget to browse Downloads to obtain the available patches and upgrades.
What kind of support is available?
The support help desk primarily responds to issues regarding the installation and use of Umetrics software products.

Who is entitled to support?
• Enterprise Platform customers are entitled to support to all products included in their contract, for the duration of the agreement.
• Maintenance Agreement customers are entitled to support for the contracted software license, for the duration of the agreement.
• Licensees of latest versions of Umetrics software are entitled to support for the purchased license, until a later version is released.