How to get support
There are three ways to get support:
- Look in the
Knowledge Base
to find the latest information about Umetrics products. Here you quickly can find the answers to most of your questions. Do not forget to browse
Downloads
to obtain the available patches and upgrades.
- Use the
Ask Support Form
to submit a question or comment to Umetrics. Using this form ensures that all necessary information about the problem reach our support engineers.
- Contact support by email or telephone.
To be able to support you effectively an Umetrics support person might suggest that he or she assist you directly on your computer using
Remote Support.
What kind of support is available?
The support help desk primarily responds to issues regarding the installation and use of Umetrics software products.
Who is entitled to support?
-
Enterprise Platform
customers are entitled to support to all products included in their contract, for the duration of the agreement.
- Maintenance Agreement customers are entitled to support for the contracted software license, for the duration of the agreement.
- Licensees of latest versions of Umetrics software are entitled to support for the purchased license, until a later version is released.
Support Email Addresses
Use the information below to reach Umetrics support (if you prefer not to use the
Ask Support Form).
Support, Worldwide
Email:
support@umetrics.com
Telephone: +46 90 184800 or +46 40 6642580 (during local office hours)
Office: Umetrics AB, Umeå/Malmö, Sweden
Support, North America
Email:
support.us@umetrics.com
Telephone: +1 408 750 2889 (during local office hours)
Office: Umetrics Inc., San Jose, California, USA
