Get Help From Our Experts

Worldwide
Telephone: +46 90 184800 or +46 40 6642580 (during local office hours CET)
Office: Sartorius Stedim Data Analytics AB, Umeå | Malmö, Sweden

Entitled to Support

• Enterprise Platform customers are entitled to support to all products included in their contract, for the duration of the agreement.
• Maintenance Agreement customers are entitled to support for the contracted software license, for the duration of the agreement.

Licensing and delivery support
For support on license activation, including what your license includes and how this can be changed please contact

Email: umetrics_delivery@sartorius.com

Technical support
For questions regarding the use of our products or if a product does not work as expected please use the addresses below

Technical support for all products except SIMCA^®-online and SIMCA^®-Q
Email: umetrics_support@sartorius.com

Technical support for SIMCA^®-online and SimApis
Email: umetrics_support-SIMCA-online@sartorius.com

Technical support for SIMCA^®-Q
Email: umetrics_support-OEM@sartorius.com

Our support team is available on Business days from 8am CET (2am EST) to 23pm CET (5pm EST), a total of 15 hours.
Business day means from Monday to Friday excluding bank and public holidays in Sweden and the United States, where our support teams are located.
Support will be unavailable on holidays observed in both Sweden and the US:

Limited support will be available on holidays observed either in Sweden or the US:
US Public holidays: Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Veterans Day, and Thanksgiving.
Swedish Public holidays: Epiphany, Labour Day, Ascension Day, Whitsun, National Day of Sweden, Midsummer's Day, and All Saints' Day.”